Complaints and rendered

Complaints and rendered
It is dermadea interest to regulate the complaints as soon as possible.(Each complaint is regulated in 1-2 working days).

In the event that a defective or incorrect product is delivered, the customer has the positability within 30 days, to return, the product and request the reimbursement of the sale price or, of the customer's choice, the replacement with another product from the same priceThe defective product must be returned to its original packaging accompanied by the heel found on the bottom of the invoice and the transport document.The 30 -day period starts from the day following that of receiving the product.We invite the customer to contact us in the event that he receives a damaged product and invite the customer to send us any photographic tests to support the compensation request.The costs for transport will be borne by Dermadea, in the only case in which the decision to return the products derives from an error by the same dermadea.

Dermatus does not grant reimbursements or replacements for products that have caused an allergic reaction.If the customer warns an allergic reaction from the use of the product, we invite him to immediately cease his use.

If you want to return damaged or defective products, Dermadea will organize the collection through a courier.Please note that the collection can be programmed only once and includes two retreat attempts.In case of successful collection, the shipment for the return of the goods will be borne by the customer.

For the return of the product, please use the address below:

Dermadea c / o utopha
Via G.B.Morgagni 14/a
47865 Pennabilli (RN)

We ask the customer to consider the fact that for hygienic reasons it is not possible to return used cosmetic products without evident defects.