our satisfaction is our priority. If you have changed your mind about your purchase, you have 14 days from the delivery date to inform us and return the product.

Conditions: The product must be perfectly intact, unused, and returned in its sealed original packaging. For hygiene reasons, we cannot accept products that have been opened.
Procedure: To initiate a return, contact our Customer Service at customercare@dermadea.com.
Shipping Costs: The shipping costs for returning the product are your responsibility.
For all the details, please consult our General Terms and Conditions of Sale.

We are committed to providing you with perfect products. If you receive a damaged, defective, or incorrect item, you are protected by the Legal Guarantee of Conformity.

What to Do: Immediately contact our Customer Service at customercare@dermadea.com, describing the issue and attaching a photo of the product if possible.
Solution: We will arrange for a product replacement or a full refund, depending on the situation.
Shipping Costs: In the event of a defective or non-compliant product, the shipping costs for the return are entirely at our expense.
For all the details, please consult our General Terms and Conditions of Sale.